WhatsApp saving lives!!

Couple of articles these days have caught my attention – felt good about the use of WhatsApp in hospitals.

Doctors started using the personal technology – the smartphone to speed up diagnosis patients with suspected problems.

They started using WhatsApp to send pictures of patient’s electrocardiograms to each other to cut time spent on reaching the emergency. Lack of proper diagnosis and treating the patient within the first hour – the crucial golden hour results in major cardiac arrests. Some patients come from suburbs. In most cases this golden hour is lost as the patient walks into the hospital. By this system, it can be ensured that there is no further time loss once the patient is inside the hospital.

WhatsApp and Doctors

In Mumbai, nearly 250 patients are benefited through this technology. The moment a patient comes with a chest pain or related problem, a specialist takes the ECG and sends the image to the group of doctors. This process helps the patient to reach out for immediate response.

Also Orthopaedic surgeons both from the government and private hospitals have formed a group, Orthopods, on WhatsApp for sharing live images of surgery, X-rays and scanning results, so that members could exchange their views, help in diagnosis, and suggest the best treatment options.

Facebook fading down… WhatsApp booming up?..

Is it that the era of Facebook and Twitter is fading out?.. It’s now the time for WhatsApp, WeChat..?


  • Facebook is not been used much now as compared to WhatsApp and WeChat
  • Active users are more in WhatsApp and WeChat as compared to Facebook and Twitter
  • WhatsApp, WeChat provide not just the chatting, but more than that!!

Facebook made an interesting statement this month that there is a decrease in daily users, specifically among teens, it means they are on Facebook,  but just not using it as much as they did. As teens are the major target segment in terms of marketing terms, it is point of concern for Facebook.


They are spending much time on apps like WhatsApp,  WeChat etc. which means Facebook is  becoming a victim of its own success. Facebook has nearly 1.2 billion monthly active users. But the mobile messaging apps such as WhatsApp which emerged  later than Facebook is threat to mobile carriers. (refer to my post  – “Increase in smartphones impact the revenues of Telecom industry” – http://wp.me/p3YSj6-s) as well as social networking sites now.

WhatsApp, has more than 350 million monthly active users globally which is more than the active users of Twitter of 218 million. Most of the users who use WhatsApp are under 25.Compared to Facebook, WhatsApp provide private chatting with people you are friends with in real life. Instead of passively dangling with people you barely know on Facebook, messaging apps promote dynamic real-time chatting with different groups of real-life friends, real life because to connect with them on these apps you will typically already have their mobile number. One of the greatest advantage on WhatsApp is that one can send pics – “more personal!!”

The main, big reason why teen and young people are inclined  towards messaging apps is that many of these apps no longer just for messaging, they provide services beyond games, stickers and music sharing from KakaoTalk (South Korea), WeChat (China) and LINE (Japan). Kik (Canada) and Tango (US) inviting software engineers to create games that run on their apps. In fact app stores such as Google Play and Apple’s App Store take the 30% of profits.

Increase in smartphones impact the revenues of Telecom industry


  • Skype costing 36.5 billion$ annually for the global telecom industry.
  • WhatsApp and WeChat has impacted the SMS revenues to fall down.
  • Overall international voice calls are reduced due to skype and google hangout.
  • Hope for indian telecom industry as most of the rural India still uses voice calls.



  • Skype and Google Hangout impact the Over the Top (OTT) i.e. voice calls
  • India ranking 5th, led by China, US, Brazil and Germany in the global user base. This has a high impact
  • Though Voice calls are cheapest in India, there is a threat that data calls can take over the revenues.
  • SMS revenue fallen to 3-5% (of overall revenue) compared to 7-8% of previous year.
  • AppStore and Playstore dominated the operators apps that control the billing

Reference: “Apps May  Prove to be a Drag on Teleco’s” – Economic Times 24th OCT 2013